At Wander Lustessentials Group, we aim to make the delivery process convenient and straightforward for our customers. This Shipping Policy explains how we handle orders, packaging, delivery arrangements, and related shipping matters for purchases made through our website.
1. Order Processing
Once an order is successfully placed, our team prepares the selected products for dispatch. Orders are reviewed to ensure that the correct items and customer information are prepared before shipment.
We make reasonable efforts to process orders promptly and carefully to help ensure a smooth delivery experience.
2. Order Confirmation
After placing an order, customers may receive an order confirmation containing relevant order information. Customers should review the provided details and contact us promptly if they notice an error.
For assistance with an order, please contact us at [email protected].
3. Packaging
We take reasonable care when preparing products for shipment. Items are packaged appropriately based on their nature to help protect them during handling and transportation.
4. Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order. Incorrect or incomplete information may affect the successful delivery of an order.
If you need to update your delivery information, please contact us as soon as possible after placing your order.
5. Delivery Handling
Orders are handed over to the applicable delivery or logistics service for transportation to the address provided by the customer.
Once an order has been dispatched, delivery handling may be managed by the relevant carrier or logistics provider.
6. Delayed or Unsuccessful Deliveries
Occasionally, delivery may be affected by circumstances outside our direct control, including carrier-related issues, weather conditions, public holidays, operational disruptions, or incorrect delivery information.
If you experience an issue with your delivery, please contact us at [email protected], and we will make reasonable efforts to assist you.
7. Damaged Packages
If your package appears damaged when received, please inspect the product as soon as possible. If the product itself is damaged or defective, contact us promptly and provide photographs or other relevant information so that we can review the issue.
For damaged or defective products, please also refer to our Refunds and Returns Policy.
8. Order Changes
If you need to make a change to your order or delivery information, contact us as soon as possible. We will make reasonable efforts to accommodate the request when the order has not yet progressed too far in the fulfillment process.
9. Contact Us
If you have questions about an order or delivery, please contact:
Wander Lustessentials Group
Email: [email protected]