At Wander Lustessentials Group, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return, you may contact us within the time frames outlined below.
1. Return Period
You may request a return within 14 calendar days from the date you receive your order.
Return requests submitted after the 14-day period may not be accepted, so we recommend contacting us as soon as you identify an issue with your order.
2. Eligible Returns
Items may be eligible for return when:
- The product arrives damaged or defective.
- You receive an incorrect product.
- The product does not reasonably match the item ordered.
- The item is unused and remains in its original condition and packaging.
Returned products may be reviewed before a return or refund is approved.
3. Items That May Not Be Accepted
A return may be declined if the product has been used, altered, damaged after delivery, or returned without its original packaging where the packaging is reasonably necessary for the return.
Items that show signs of misuse, intentional damage, or excessive wear may also be excluded from return eligibility.
4. How to Request a Return
To request a return, contact us at:
Please provide your name, order details, a description of the issue, and photographs or other supporting information when applicable.
We recommend contacting us within 7 calendar days of delivery for damaged, defective, or incorrect items so that we can review the matter promptly.
5. Return Review Time
After receiving your return request and any required information, we aim to review the request within 3–5 business days.
We may request additional information or photographs when necessary to determine whether the item qualifies for a return or refund.
6. Return Processing
If your return is approved, we will provide the applicable return instructions. Once the returned item is received and inspected, we will notify you regarding the outcome.
The inspection process generally takes 3–5 business days after the returned item is received.
7. Refund Time Frame
Once a refund is approved, the applicable refund will generally be processed within 7–10 business days.
The time required for the refund to appear may vary depending on the relevant processing institution or service provider.
8. Exchanges
Where appropriate and subject to product availability, we may offer an exchange for an eligible damaged, defective, or incorrect item.
If an exchange is not available, we may provide an alternative resolution, including a refund where applicable.
9. Order Issues
If you receive the wrong item, a damaged product, or a product with a manufacturing defect, please contact us as soon as possible. Providing photographs of the product and packaging can help us investigate and resolve the issue more efficiently.
10. Contact Us
For questions regarding returns or refunds, please contact:
Wander Lustessentials Group
Email: [email protected]